We founded a partnership with VisualCue to provide a next generation visualization of contact center data. The reporting and analytics of all customer service data plays a key role in the operations of a contact center. From a data perspective, our customers evolved from spreadsheets, to charts/graphs, and onto real-time dashboards and alerts. The patented visual, tile approach to data revolutions the operations of a contact center and customer service by driving real-time agent adherence, corrective action, and gamification.
CAPABILITIES
- Increase sales through the visualization and gamification of agent performance
- Provide real-time, on the fly corrective behavior to the agents and teams
- Visualization of disparate data elements to consolidate historic, separate reports
- Next generation operational dashboards