What Must Your Proactive Customer Engagement Strategy Include?
Today’s average consumer has grown tired of simple notifications: A study by Harris Interactive shows that 87% of customers want to be contacted proactively.
What does this mean for you?
It means that one-way communication is a dying practice, and two-way communication is the strategy of the future.
Are You Ready for the Next Generation of Customer Communication?
Download our checklist – The Top 10 Features Your Proactive Notification System Needs to Have – to learn:
- How to identify and anticipate customer issues
- How engagement benefits drives customer loyalty
- How proactive service reduces overall service costs
…and more. The ability for customers to “take action” when a call, text, email or Tweet is more powerful than ever. Download our checklist to learn valuable tips and tricks to improve key service metrics.
