Blog

Mar 26 2019 WHAT WILL A PSAP LOOK LIKE IN THE FUTURE?

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As a kid, I grew up watching the Jetson’s, Back to the Future trilogy, Quantum Leap, Star Trek and other television shows and movies that made predictions on how our society would evolve. While some things came true, including the Simpsons prediction from 2000 of Donald Trump as our President, I am still waiting for […]

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Oct 09 2018 MISCONCEPTIONS ABOUT THE VIRGINIA STATEWIDE NG9-1-1 CONTRACT

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As States finally begin to adopt the Next Generation 9-1-1 (NG9-1-1) standards, I am surprised at the amount of disinformation spreading around the Public Safety Answering Point (PSAP) community. Most notable is the recent article in The Free Lance-Star in Fredericksburg about the Caroline County, Virginia opinions about the State-mandated 9-1-1 Services Upgrade. What’s most shocking about […]

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May 17 2018 NG911 IMPLEMENTATION MISTAKES (AND HOW TO AVOID THEM)

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Introducing new technology into an operational environment has many challenges. Who will manage the implementation? How should the project be organized? How do you estimate the overall level of effort? What do you do if problems are encountered? How will this new technology be accepted into the legacy work culture? What will the end state […]

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Jun 29 2017 CITY OF BALTIMORE 911 OUTAGE HIGHLIGHTS NEED FOR A NG911 SOLUTION

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Recently, the city of Baltimore experienced a 911 outage that left the city without 911 services for almost two hours. A formal investigation of the situation still has not provided any explanation on what caused the outage, however, it has been determined that 911 calls were being improperly routed by the carrier (Verizon) to an unstaffed […]

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Mar 25 2017 HOW TO MIGRATE TO NEXT GENERATION 911 IN 5 STEPS

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For most Public Safety Answering Points (PSAPs), the migration to Next Generation 911 (NG911) is a daunting journey with no clear path. This is understandable because, unlike most technical upgrades where one vendor provides you with their “best practices” to upgrade to their latest offering, NG911 encompasses many different technologies from different vendors. So, while most of your […]

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