Blog

May 17 2018 NG911 IMPLEMENTATION MISTAKES (AND HOW TO AVOID THEM)

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Introducing new technology into an operational environment has many challenges. Who will manage the implementation? How should the project be organized? How do you estimate the overall level of effort? What do you do if problems are encountered? How will this new technology be accepted into the legacy work culture? What will the end state […]

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Oct 16 2017 911 OUTAGE NARROWLY AVERTED DUE TO A NEXT GENERATION 911 SOLUTION

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(Photo: Courtesy of Baltimore County Fire Department) With all of the 911 outages we have seen over the past few months, finally we hear a story about a Next Generation 911 (NG911) solution that worked as designed and allowed emergency calls to be handled in the midst of a potential disaster. Baltimore County faced a potentially major disaster […]

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Sep 02 2017 WHAT DOES GOOGLE’S EMERGENCY LOCATION SERVICES ANNOUNCEMENT MEAN FOR PSAPS?

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One of the most common challenges experienced by almost 90 percent of modern Public Service Answering Points (PSAPs) is accurately identifying the location of an emergency 911 caller. This is due to a reliance upon decades-old technology that was designed when landlines (tied to accurate billing addresses) were the norm. In today’s world, that kind of location technology simply […]

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Aug 10 2017 FCC CHAIRMAN CALLS FOR NG911 FUNDING AND SUPPORT FOR PSAPS

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(Photo: Brendan Keefe, WXIA-TV via USA TODAY) Next Generation 911 holds promise as the next evolution of emergency services technology for North America. It supports multimedia, a single, consolidated method of communication, and interoperability at a regional, state, and nationwide level utilizing a robust emergency services network. The latest appeal to Congress by the Chairman of the […]

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Jul 21 2017 MONTGOMERY COUNTY 911 OUTAGE HIGHLIGHTS IMPORTANCE OF NG911 UPGRADE PLANNING

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The latest 911 outage in Maryland reinforces the need for resilient backup environments that can recover from unforeseen occurrences. Recently, Montgomery County’s 911 services were unavailable for almost two hours due to a power outage in the county’s backup 911 center. It was a series of unexpected events that resulted in this outage, during which two fatalities were reported. Why Did Montgomery County’s 911 Outage Happen? Ironically, the outage […]

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