Jun 16 2018 Five NG911 Features That Will Help Your PSAP Be More Effective
Efficient customer communication is critical to the success of business and industry. Operating a business with poor customer interaction dooms it to failure. A single instance of bad call handling and disjointed call management will ruin a company’s reputation from the customer’s perspective. So many companies operating customer contact centers invest in call management applications […]
Read MoreMay 25 2018 The Individual Impact Of Next Generation 911
According to the Pew Research Center, approximately 95% of Americans use cell/smart phones as their primary communications device. The demographics are: 96% of males and 94% females, 100% 18 to 29 years of age, 99% in the 30 to 49 years of age, 97% of 50 to 64 years of age, and 82% for those […]
Read MoreMay 17 2018 NG911 Implementation Mistakes (And How To Avoid Them)
Introducing new technology into an operational environment has many challenges. Who will manage the implementation? How should the project be organized? How do you estimate the overall level of effort? What do you do if problems are encountered? How will this new technology be accepted into the legacy work culture? What will the end state […]
Read MoreOct 16 2017 911 Outage Narrowly Averted Due To A Next Generation 911 Solution
(Photo: Courtesy of Baltimore County Fire Department) With all of the 911 outages we have seen over the past few months, finally we hear a story about a Next Generation 911 (NG911) solution that worked as designed and allowed emergency calls to be handled in the midst of a potential disaster. Baltimore County faced a potentially […]
Read MoreSep 02 2017 What Does Google’s Emergency Location Service Announcement Mean For PSAPs?
One of the most common challenges experienced by almost 90 percent of modern Public Service Answering Points (PSAPs) is accurately identifying the location of an emergency 911 caller. This is due to a reliance upon decades-old technology that was designed when landlines (tied to accurate billing addresses) were the norm. In today’s world, that kind […]
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