Jul 31 2019 Digital Deflection: Successful Phone-to-Web Strategies

MicroAutomation’s OmniEngage Application Powers Emmi Patient Engagement Solution

Dec 07 2018 The One Key To Unlocking The Customer Service Mobile Gateway

By: Jason Domsky

Customers still call customer service for inquires, this has not changed. They want to use other channels to communicate, but as soon as they encounter any form resistance, they call. They then transfer to agents at an alarmingly high rate. What is the “key” to unlocking Digital Deflection? It is their mobile phone number. Why […]

Feb 02 2018 Top 3 Customer Service Trends For 2017

By: Chad Wright

I just did a quick Google search and realized that I could read or watch about 10 million blogs, whitepapers, and webinars on the infamous “top 5” or “top 10” trends related to customer service. I estimate that it will actually take until 2019 to get through all the material so perhaps I will miss […]

Nov 18 2017 Time To Remove Your Customer Service Solios

By: Chad Wright

Now that the Presidential election is beyond us, the last 18 months highlighted what a sharply divided country we live in today. The polarization and passion for political candidates reminded me of customer service channels in the world in which I eat, sleep, and drink. We have witnessed incredible improvements to the much hated interactive […]