Jul 31 2019 IVR Solution Reduces Operating Costs for National Government Services

CTI Brings department of the Treasury’s Bureau of the Fiscal Service’s Automation Rate to 93%

MicroAutomation Helps a US Department of the Treasury Agency Establish a Redundant Disaster Recovery Site

Feb 02 2018 Top 3 Customer Service Trends For 2017

By: Chad Wright

I just did a quick Google search and realized that I could read or watch about 10 million blogs, whitepapers, and webinars on the infamous “top 5” or “top 10” trends related to customer service. I estimate that it will actually take until 2019 to get through all the material so perhaps I will miss […]

Nov 18 2017 Time To Remove Your Customer Service Solios

By: Chad Wright

Now that the Presidential election is beyond us, the last 18 months highlighted what a sharply divided country we live in today. The polarization and passion for political candidates reminded me of customer service channels in the world in which I eat, sleep, and drink. We have witnessed incredible improvements to the much hated interactive […]