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May 23 2017 3 Takeaways From Aspect Software’s ACE 2016 In Las Vegas

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Recently, I had the distinct honor of representing MicroAutomation at Aspect Software’s ACE 2016 Conference in Las Vegas. ACE – which stands for “Aspect Customer Experience” – brings together industry visionaries, product experts and people who live and breathe customer care for three days of collaboration, discovery and networking. Aspect is a key MicroAutomation partner, […]

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Mar 03 2017 3 Reasons To Move Your Contact Center To The Cloud

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What would you say if I were to ask you, “What is the goal of your contact center?” Hopefully it’s something along the lines of helping people solve their problems in a way that is as efficient and painless as possible. (If not, well… that’s a whole different issue.) It’s a very “warm and fuzzy” human pursuit, but if […]

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Feb 26 2017 Your Outbound Message Broadcast System Must Have These 3 Features

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As I’ve mentioned before, in addition to being the CTO here at MicroAutomation, I’m also a father of four. On the one hand, this means my life is very rewarding. On the other, my life is… very full. Yes, “full” is a good word for it. There never seem to be enough hours in a […]

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