Nuance provides industry leading speech recognition (ASR), text to speech (TTS), and voice biometrics products. We formed a strategic partnership with Nuance to provide them with best-of-breed technologies to our clients as a component to a customer care solution. We also serve as a master reseller, allowing customers buying Nuance to leverage our expertise in the installation, configuration, tuning, and support of all industry leading Interactive Voice Response (IVR) platforms.
CAPABILITIES
- Speech Recognition (ASR) – We leverage Nuance’s ASR technology to support our Intuitive self-service methodology that provides a personalized customer experience
- Text to Speech (TTS) – Nuance’s TTS technology supports dynamic prompts and information that enhances the customer experience while reducing the cost of professional voice recording
- Call Steering technology to allow for natural language self-service design
- Voice Biometrics technology to provide advanced security for user authentication