What Makes a Customer Contact Program Good?
Outbound contact today is vastly more customer-friendly than it was in the past. A good modern outbound customer contact program is now distinguished by its proactivity: How targeted the messages are to the customer, whether or not the customer is contacted in a manner convenient to them, and whether or not a conversation is collaborative.
Reach out to customers in ways that delight them.
Download our whitepaper Maximizing Customer Value with Proactive Outbound Contact to learn:
- Insights into the changing nature of outbound contact
- Data on how customers prefer to engage with companies
- Best practices for companies to ensure a productive and efficient outbound contact program
…and more. Download our whitepaper to learn how you can reach out to customers in ways that both engage and delight them.
