What Makes a Customer Contact Program Good?

Outbound contact today is vastly more customer-friendly than it was in the past. A good modern outbound customer contact program is now distinguished by its proactivity: How targeted the messages are to the customer, whether or not the customer is contacted in a manner convenient to them, and whether or not a conversation is collaborative.

Reach out to customers in ways that delight them.

Download our whitepaper Maximizing Customer Value with Proactive Outbound Contact to learn:

  • Insights into the changing nature of outbound contact
  • Data on how customers prefer to engage with companies
  • Best practices for companies to ensure a productive and efficient outbound contact program

…and more. Download our whitepaper to learn how you can reach out to customers in ways that both engage and delight them.