Cisco

Cisco has emerged over the last 10 years at the forefront of leading contact center platforms. We at MicroAutomation provide professional services and a suite of contact center applications for the Cisco platform, as well as installation, configuration, and support of Nuance speech products for the Cisco Customer Voice Portal self-service product. In particular, our CTI product suite, CallCenter Millennium™, provides cost-effective contact center solution with CRM screen pop and a comprehensive reporting and analytics engine.

Cisco is a worldwide leader in Information Technology that provides networking and communications products to businesses, the government, and individual consumers. The company’s mission is to shape the future of the Internet by creating unprecedented value and opportunity for their customers, employees, investors, and ecosystem partners.

At the core of the Cisco Collaboration portfolio infrastructure, the Cisco Unified Communications Manager (UCM) is a unified communications call control platform that can deliver the right experience to the right endpoint. Cisco UCM provides a single, unified communications infrastructure that helps employees work and collaborate more effectively.

Cisco Unified Customer Voice Portal (CVP) combines open-standards support for speech with intelligent application development and industry-best call control to deliver personalized self-service to callers, either as a standalone Interactive Voice Response (IVR) system, or transparently integrated with a contact center.